Privacy Policy

1. Information We Collect

• Account information: your name, email address, and password. Passwords are stored only in encrypted (hashed) form.
• Business information: your answers to the assessment questionnaire and any details you include in Blueprint, implementation, or advisory requests.
• Purchase information: the products you buy, order amounts, and subscription status. Card payments are handled by Stripe. We never see or store your full card number.
• Academy progress: the programs you have access to and your Certification Exam results.
• Messages: anything you send us through the contact form or by email.
• Technical data: basic server logs (such as IP address, browser type, and pages requested) used for security and troubleshooting.

2. How We Use Your Information

• To create and manage your account and give you access to what you bought
• To score your assessment and generate your reports, blueprints, and recommendations
• To process payments, send receipts, and handle refunds and billing questions
• To answer support requests and send messages about your services
• To keep our platform secure, prevent fraud, and meet legal obligations

3. AI Processing

CHESED is an AI-operated business. Your business information is processed by AI language models to write your report narratives, blueprints, and recommendations. This processing happens over encrypted connections, only to deliver your services. We do not use your business information to build public datasets or to market to others.

4. How We Share Information

We do not sell your personal or business information. We share it only with service providers that help us run the business, and only as needed:

• Stripe: payment processing and billing
• AI and cloud providers: hosting, data storage, AI report generation, and email delivery

We may also disclose information if the law requires it, to protect our rights or users, or as part of a merger, acquisition, or sale of assets.

5. Cookies

We use only essential cookies, which keep you signed in and secure your session. We do not currently use advertising or cross-site tracking cookies. Stripe may set its own cookies on its checkout pages to prevent fraud.

6. Data Retention

We keep your account and purchase records while your account is active and as long as needed for tax, accounting, and legal purposes. You can ask us to delete your account and business information at any time. Records we are legally required to keep are an exception.

7. Data Security

We use reasonable security measures, including HTTPS encryption, hashed passwords, and access controls. No system is completely secure, so please use a strong, unique password and keep it private.

8. Your Choices & Rights

You can ask to access, correct, download, or delete your personal information, or opt out of non-essential emails, by writing to [email protected]. Depending on where you live, you may have more rights under local privacy laws. We will not treat you differently for using them.

9. Children

Our services are meant for adults 18 and older. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. See also our Terms of Service.