Refund Policy

1. The $99 CHESED AI Business Growth & Automation Assessment

The CHESED AI Business Growth & Automation Assessment is a digital professional service, not a physical product. After purchase, you complete a structured business questionnaire in your dashboard. Your answers are scored with the CHESED 7-Point Business Growth Method™ and used to prepare a personalized AI Readiness Report with observations and recommendations for your business.

When assessment work begins

Assessment work begins when you submit your completed questionnaire. At that point your responses are scored and your report is generated and delivered to your dashboard, usually within minutes. Buying the assessment alone does not start the work; you can save your answers and come back before you submit.

When refunds may be considered

• Before you submit your questionnaire: you may request a full refund within 7 days of purchase. No work has started yet.
• Delivery problems: if a technical issue stops you from completing the questionnaire, or your report fails to generate, is incomplete, or can't be opened, contact us within 7 days of purchase. We will first try to fix the problem and deliver your report. If we can't deliver it, we will refund you in full.
• After your report has been delivered: because the service has been performed and the report delivered, refunds are generally not available. Dissatisfaction with the recommendations, or a decision not to implement them, is not grounds for a refund.

Reports are based on the information you provide. Results depend on how complete and accurate your answers are, and no particular business outcome is guaranteed (see our Terms of Service).

2. AI Business Blueprint ($299)

The Blueprint is also a digital professional service, built from your completed assessment. Work begins when you buy the Blueprint and its generation starts. Refunds may be considered within 7 days of purchase if the Blueprint fails to generate or is not delivered and we can't fix it. Once a Blueprint has been delivered, refunds are generally not available.

3. AI Business Advisor Subscription ($199/month)

You may cancel at any time from your dashboard (Manage Subscription). Cancellation takes effect at the end of the current billing period, and you keep access until then. We don't issue refunds or credits for partial months. If you were charged after a cancellation you completed in time, contact us and we'll refund that charge.

4. Implementation Services ($997+)

Implementation projects are quoted individually. Their scope, payment schedule, and refund terms are set out in the written project agreement you approve before any work begins. Submitting an implementation request does not charge you.

5. CHESED AI Academy & The AI Playbook

• The C.H.E.S.E.D. AI Playbook ($27): a digital product that is available immediately after purchase, so it is non-refundable except for duplicate charges or access problems we can't fix.
• Academy tiers and the Complete Program: you may request a refund within 7 days of purchase if you have not gone past the first module of your program and have not taken the Certification Exam. After that, refunds are generally not available. Live coaching and 1:1 sessions that have already taken place are non-refundable.

6. Billing Errors & Duplicate Charges

If you were charged the wrong amount, charged twice, or charged for something you didn't buy, contact us within 30 days of the charge. Confirmed billing errors are always corrected in full, whatever other part of this policy might apply.

7. How to Contact Us About a Refund, Billing Error, or Delivery Problem

Email [email protected] with the subject line “Refund Request”, “Billing Error”, or “Service Delivery Problem”, and include:

• The name and email on your CHESED account
• The product purchased and the date of purchase
• The last four digits of the card charged (never send your full card number)
• A short description of the problem, with screenshots if helpful

We aim to reply within 2 business days. Approved refunds go back to your original payment method through our payment processor, Stripe. They usually appear within 5–10 business days, depending on your bank.

Please contact us before disputing a charge with your bank. Most issues can be resolved faster directly, and disputes can delay your refund.